- You have 14 days to return the
products sold after receipt Shipping cost will be added through the returns in
your customer account or by calling customer service number (Company Number) or via
email Company email.
- If the item have a
defective, does not work properly, does not match the description of the site,
is fake, or was received damaged as a result of transportation and shipment,
you have the right to return it within 30 days from the date of receipt for free, and
the value of the item will be refunded to you within a maximum period of 14 working days.
- When returning the
product, make sure that all the accessories and labels for the order are in
their proper condition and that the product is in its original package in the
correct condition in which it was received and that the package is closed by
the factory sealed (in
the case of replacement within 14 days) as well as the inclusions in
the offers such as included gifts with the products or Exceptional accessories.
If you create a password for the device that you want to retrieve, please make
sure to remove it, otherwise the request will not be completed correctly for
products that show manufacturing defects within 30 days of purchase and applies if they
are returned and received with all the inclusions, as well as the inclusions in
the offers such as included gifts with the products or Exceptional accessories
labels and packaging of the device in its receiving conditions.
Some products cannot be
returned, and they are:
• Damaged Products
(excluding transportation damage)
• Products that are not
in their original packaging
• Products that do not
include all accessories
• Unsealed products
from the following product groups